1.1. If you have any questions or misunderstanding about any aspects or points within our Terms and Conditions, please contact us at firstname.lastname@example.org to discuss these before any formal booking is made. Thank you
2.1. We/us/our/The National School of First Aid Training/National School of First Aid Training/NSFAT/NSFAT Limited/any other company/organisation/business owned and operated by NSFAT Limited or any other such self-descriptive wording means ‘NSFAT LIMITED’.
2.2. NSFAT Limited company registration number SC420528.
2.3. You/your means the individual/company/organisation making/paying for the booking or making the enquiry.
3.1. Your course place and/or group booking is only confirmed when an invoice and/or booking letter has been issued by us.
3.2. This invoice and booking letter forms the contract of agreement between NSFAT Limited and you in relation to the details contained within the invoice and/or booking letter.
3.3. Certificates and relevant registration will not be issued and/or completed until full payment is received and cleared, and only to those candidates who have completed and passed the course as per our criteria.
4.1. Invoices/booking letter will only be issued via email, and after course details have been confirmed with the client/individual.
4.2. If all the details of the course (such as venue/participant numbers etc) have not been confirmed at point of issuing the booking letter and/or invoice it does not in any way change or mitigate any section of this Terms and Conditions documents
4.3. In relation to section 2 you/your organisation are still bound by all the conditions as detailed in this policy
4.4. An electronic receipt of the sent invoice will be kept by the NSFAT Limited.
4.5. We ask that you acknowledge safe receipt of the invoice in any case and bring to our attention any inaccuracies.
4.6. We ask for acknowledgement by email within one working day whichever is the shorter
4.7. Failure to do so could mean course cancellation. In such a case ‘cancellation and course transfer terms still apply.
4.8. Invoices are due ‘immediately’ upon receipt to secure booking and avoid administration charge for late payment.
4.9. Invoice payment may be delayed with prior dialog with NSFAT Limited Director or NSFAT Limited appointed person(s) Details of any such agreement will be recorded on the invoice.
4.10. Payments still outstanding after 30 days may incur an interest charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.11. Any charges incurred by us due to funds not clearing will be charged to you in addition to a £10.00 administration fee.
4.12. All prices are quoted excluding VAT at the present rate of 20%. NSFAT Limited not VAT registered. No VAT is chargeable on our services and products.
4.13. Prices on the website may change without notice or justification. This will not affect any formal quote already given.
4.14. The NSFAT Limited reserves the right to change quotes with notice to the client to re-consideration acceptance of quote.
5.1. Deposits are only applicable at the Directors discretion and upon request.
5.2. Full payment of the course as per sections 8 to 11 is required in all other cases.
5.3.If you wish to use our deposit scheme please indicate this at point of booking so that we can send the appropriate
invoice containing your deposit payment instructions.
5.4. Deposits do not apply to individual candidates booking onto a pre-arranged course(s) as fully payment is required to secure booking/place(s) on the course.
5.5. Deposits are non-refundable
5.6. Deposits do not effect or change any section of this policy and you (the client) are still bound by all of its conditions.
5.7. Deposits are calculated at 15% of the total invoice or £150 whichever is the greater.
5.8. Deposit payments are due immediately to secure booking.
5.9. The remaining balance is payable within 7 days after/post course.
5.10. No course administration or certification/registration will be processed until payment has been received
5.11. Late payment will incur interest as per the Late Payment of Commercial Debts (Interest) Act 1998 along with all administration fees and associated costs.
6.1. In the unlikely event of a course being cancelled by us, we will look into transferring you to an alternative course being held with ourselves or another provider/Company. If there is no suitable alternative a vailable we will issue you with a full refund of any monies paid to us directly. We are not liable for any other losses or expenses incurred.
6.2. If the course has to be cancelled at short notice due to unforeseen circumstances, we will make contact with you via email or telephone via the contact details provided at the time of your booking.
6.3. In the event of cancellation by you (individual or group) or members of your group, the full course fee is payable as per issued invoice (exemptions apply as detailed below)
6.4. We reserve the right to charge a cost if a course is cancelled after the invoice has been issued. This is not applicable in most cases.
6.5. For group bookings, where the course is cancelled with a minimum of four full working weeks prior notice, no fee will be payable, and any fee paid by you to us will be refunded.
6.6. Where there is less than four weeks, but more than 10 working days’ notice, 50% of the fee will be payable.
6.7. Where there is less than 10 working days’ notice, whichever is the greater, 100% of the fee is payable and non-refundable as per issued invoice.
6.8. In situations where there is a cancellation, removal of individual(s), group(s) and or course bookings from, or before a course by us, including but limited to, the reasons outlined in the section ‘responsibilities’ of our terms and conditions policy, will result in no refund being given.
6.9. All of these terms and conditions are also applicable to unpaid invoices that are due payment.
7.1. Any and all NSFAT Limited offers can be withdrawn or changed at any time without notice or justification.
7.2. Any discounts given are at the discretion of the NSFAT Limited Director alone.
7.3. If you have been invoiced with a discount, your discount will still apply, subject to conditions.
7.4. First time user is defined as the company/organisation, individual, payee or client.
7.5. Restrictions do not apply to the individuals on a group booked course, if they have been former candidates of the NSFAT Limited, on a different group/individual course booked by/for a different company/organisation.
7.6. Fewer candidate discount(s) applies from the maximum number of possible candidates on a course as deemed by us.
7.7. Our cash back offer will only commence with permission of the payee/course reciprocate organisation.
7.8. This permission may be given to the NSFAT Limited by email and/or any other documentation format.
7.9. Any individuals who book on a course will be covered by our insurance subject to limitations and restrictions.
7.10. The value per candidate will be decided upon by the NSFAT Limited based on the course and location of delivery.
7.11. The value per candidate will be agreed between the course payee and the NSFAT Limited before offer/advertising is started.
7.12. The cash back offer will involve advertising the course with addition of the address/location of course delivery/venue.
7.13. Any payment to you reference the cash back offer will be made by cheque or bank transfer after course delivery.
7.14. Course may not be publicly advertised by anybody (without prior written consent by the NSFAT Limited Director) other than the NSFAT Limited due to restrictions of the academic regulatory authorities, copyrights and other such legislations outside of the control of the NSFAT Limited.
8.1. NSFAT Limited holds professional liability, public liability and employer’s liability insurance up to a sum of five million UK pounds.
8.2. A copy of this policy is available upon request. This will be sent by email only.
8.3. We cannot accept any liability whatsoever in respect of loss or damage to any person(s) or property in connection with the activities of NSFAT Limited.
9.1. We ask that you and your course participants are aware of the following:
9.2. First Aid is an active, practical and interactive subject. Participants are normally expected to be physically fit and able to kneel, twist and bend over simulated casualties, to sit on the floor, perform simulated CPR, roll, help roll and help lift simulated casualties.
9.3. Part of your course may well occur being out of doors. You will be expected to be responsible for your own warm and waterproof clothing. If you are inadequately equipped we reserve the right to exclude you from the outdoor session for safety reasons and therefore you will fail the course.
9.4. For indoor sessions please wear loose comfortable clothing, not shorts, low cut tops, miniskirts etc.
9.5. Please no lipstick, lip-gloss or lip balms as this hinders cleaning and the hygiene of the CPR manikins.
9.6. Please bring any medical problems or issues that may affect your ability to complete a course to the attention of the trainer or NSFAT Limited office as soon it is becomes apparent, and before the course starts (e.g. recent injury, learning disability, dyslexia, etc).
9.7. We will make all reasonable adjustments to account for this during our courses and try to account for this prior to the course if we are aware of the difficulty.
9.8. We will not exclude anyone from our training but reserve the right to ensure all reasonable adjustments are in place to meet our statutory obligations.
9.9. If you do not disclose information about yourself or your group at the time of booking, we reserve the right to cancel a course or your booking.
9.10. You/your group members are responsible for maintaining acceptable levels of behaviour in a safe and reasonable manner. Unacceptable behaviour may lead to offenders being asked to leave and you will be required to pay for any damage caused by yourself to equipment or venue.
10.1. Our terms and conditions may be adapted from time to time to keep up with the latest legislation, insurance requirements etc.
10.2. Any changes made by us, not including compulsory changes, will not form part of the contract between us if the change is after that date of invoice as shown on the invoice
10.3. The above point is to protect you the customer/client from any unforeseen changes on made by the NSFAT Limited to our terms and conditions policy.
10.4. NSFAT Limited reserves all rights including, but limited to, changes and interpretation of this policy and its contents.
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