1 – I am not sure what course is right for me or my organisation
We offer many courses and we know it can be confusing to know what course is the best one for you. Please contact us using our contact form for some impartial advice
2 – Do I have to pay VAT
No. All our prices are excluding VAT. Currently NSFAT Limited does not have to pay VAT
3 – How do I book a course
Please see our how to book a course page
4 – How do I book a course to be ran at one of your venues
Before booking please contact us and tell us you would like the course to be held at one of our venues. We will let you know if there is availability and the price for the venue hire. If agreed, we will invoice you (at cost price) for the venue along with the course fee upon booking.
5 – What discounts do I get for having fewer than the maximum number of candidates
This depends on the course. It may be as little as £1 or over £100 depending on the amount of candidates you have on your course and other variables such as where the training is being held. Please contact us for a precise quote under no obligation to go ahead and book.
6 – Can I have a course outside of ‘normal office hours’
Yes. Depending on where and when you want the course we always do our best to meet your requirements. There might be a slight extra fee if you require an overnight course for example.
7 – Can I have a course in ‘out of the way places’ like the Shetland Islands
Yes, however this will involve additional fees for transport, accommodation etc.
8 – Can I have a course delivered on non-consecutive days, such as one evening per week
Yes. Depending on where and when the training is required depends if there are extra costs and what they will be. Pleasecontact us for a precise quote under no obligation to go ahead and book.
9 – When do I have to pay for the course and do I have to pay a deposit?
As standard we do not require deposits. Courses have to be paid for within 30 days of the invoice or immediately if the course is within 30 days. Our invoices contain payment instructions and are sent by email. Please see our Booking Terms and Conditions for further details.
10 – What if I need to cancel a course?
-In the event of cancellation by you or members of your group, the full course fee is payable.
-For group bookings, where the course is cancelled with a minimum of 4 full weeks prior notice, no fee will be payable and any fee paid will be refunded. Where there is less than 4 weeks but more than 2 weeks prior notice, 50% of the fee will be payable/refundable. Where there is less than 2 weeks’ notice 100% of the fee is payable and no refundable.
11 – Can we adapt or bespoke a course such as the 3 day First Aid at Work (QCF Level 3) qualification
We cannot change the pre-prescribed content as set down by the awarding body the Health and Safety Executive etc.
We contextualise all courses as standard to reflect your requirements and working environments such as the scenarios you might face or specific injuries that cause you concern. If you have any specific concerns please let us know when you book.
12 – How do I pay for my course?
We accept payment via cheque, BACS and credit and debit cards. We do not accept cash or any non-standard payment method. NSFAT Limited never sees or has access to any payment or bank details.
13 – Who and what are Ofqual (QCF) and the SQA (SCQF)?
Ofqual and the SQA each hold their own register of qualifications, Qualifications and Credit Framework (QCF) for England and Wales and the Scottish Credit and Qualifications Framework (SCQF) for Scotland.
If a course is not on one of these registers then they are NOT formally accredited and nationally recognised qualifications.
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