FAQs

1. I am not sure what course is right for me or my organisation
2. Do I have to pay VAT
3. How do I book a course
4. How do I book a course to be delivered at one of your venues
5. What discounts do I get for having fewer than the maximum number of candidates
6. Can I have a course outside of ‘normal office hours’
7. Can I have a course in ‘out of the way places’ like the Shetland Islands
8. Can I have a course delivered on non-consecutive days, such as one evening per week
9. When do I have to pay for the course and do I have to pay a deposit
10. What if I need to cancel a course
11. Can we adapt or bespoke a course such as the 3 day First Aid at Work (RQF Level 3) qualification
12. How do I pay for my course
13. Who and what are Ofqual (RQF) and the SQA (SCQF)

1 – I am not sure what course is right for me or my organisation

We offer many courses and we know it can be confusing to know what course is the best one for you. If you can’t see what you want here, contact us using our contact form for some impartial advice

2 – Do I have to pay VAT

Yes. We are registered for VAT and this will be added to the invoice.

3 – How do I book a course

If you want to Book a Public course listed on our Calendar page, use one of the methods on the course page.

If you are making a general enquiry as an individual or for a Group, call us on 01628 56 99 22 or drop us a line through our Contact Form.

4 – How do I book a course to be run at your headquarters in Maidenhead, Berkshire

Before booking please contact us on 01628 56 99 22 and tell us you would like the course to be held at one our headquarters. We will let you know availability.

5 – What discounts do I get for having fewer than the maximum number of candidates

We do not discount courses that are not full as our Trainer is there for the session anyway and the administration overhead is very similar, however we can work with you to fill spare places if you wish – and you will receive a share of the income, thus lowering your net price.

6 – Can I have a course outside of ‘normal office hours’

Yes. Depending on where and when you want the course we always do our best to meet your requirements.

7 – Can I have a course in ‘out of the way places’ like the Shetland Islands

Yes, however this will involve additional fees for transport, accommodation etc.

8 – Can I have a course delivered on non-consecutive days, such as one evening per week

Yes. Depending on where and when the training is required, we can let you know the extra costs and what they will be. Please contact us for a no-obligation quotation. Certain Accredited courses have a time limit between start and finish and a minimum duration length for each session, however these are quite generous.

9 – When do I have to pay for the course and do I have to pay a deposit?

As standard we do not require deposits. Courses have to be paid for in full before the course starts. Our invoices contain payment instructions and are sent by email. Please see our Booking Terms and Conditions for further details. There will be a charge if the course is postponed or cancelled.

10 – What if I need to cancel or postpone a course?

There will be a fee unless it is more than 1 month to the course. A lot of our Trainers are Freelance and if you cancel or postpone, they may not be able to find other work that day so will miss out on the income. The cancellation fee goes towards recompensing them.

11 – Can we adapt or bespoke a course such as the 3 day First Aid at Work qualification

We cannot change the prescribed content as set down by the awarding body the Health and Safety Executive etc. nor the minimum, course duration. if you want additional material covered, we can extend the course duration, however there will be an additional charge for this.

12 – How do I pay for my course?

We accept payment via cheque, BACS, credit and debit cards. Payment methods are listed on all invoices.

13 – Who and what are Ofqual (QCF) and the SQA (SCQF)?

Ofqual (The Office of Qualifications and Examinations Regulation) for England and Wales and the SQA (Scottish Qualifications Authority) are the qualifications authorities. They lay down the standards for certain First Aid courses such as (Emergency) First Aid at Work